Returns & Exchanges
At Dio Candle, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused and undamaged items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the unlit candles in their original packaging with sufficient padding to prevent breakage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing